Frequently Asked Questions
Everything you need to know about your BBC & ICECREAM order.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. During limited-edition drop periods, please allow up to 5 business days for tracking information to be updated.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain exclusive collaborations and 'Final Sale' items are not eligible for return.
Are your products authentic?
Yes, this is the official Billionaire Boys Club & ICECREAM online store. All products sold here are 100% authentic and guaranteed original designs by Pharrell Williams and NIGO.
Do you ship internationally?
We offer worldwide shipping to most countries. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
How do I know which size to choose?
Size charts are available on each product page. Our apparel generally follows a standard streetwear fit, but specific items like our Japanese-made denim may vary. We recommend comparing the measurements to a garment you already own.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern mobile payment options like Apple Pay and Google Pay for a secure checkout experience.